Recently, the owner of a Chinese takeaway has become the talk of the town for her fiery responses to disgruntled customers.
Alice Cheung, the boss of Oriental Express restaurant in Pudsey, West Yorkshire, received 149 reviews on the rating website, Just Eat. This owner showed that she is not backing down to false and negative reviews, making a point of personally replying to every negative one.
Cheung added that, even though she is most proud of the customers who awarded the eatery five or six stars, she refuses to pander to the complaints of some of the "sillier" reviews.
One woman complained that her food was “terrible”, in which she replied "You ordered a Vegetarian Munch Box and then called the shop to complain there was no MEAT in it.
"We sent what you ordered and there was nothing wrong with it. The bad review is to cover your error. Please do not call again."
Viewers applauded the owner for her creative and honest responses.
When another reviewer moaned that her meal was "not good, soggy and old" and that she "threw most of it away," Cheung, or rather Oriental Express, replied: "I suggest you stay with the other takeaway and take your false review with you."
Another critic who also gave a two star review, and said that her meal had been "totally ruined" by "small pieces of battered dry chicken mixed in with battered prawns," soon received a furious response. It read; "Will you please open your eyes and read the descriptions, you ordered the 'Special sweet and sour' which contains king prawns. You got what you ordered so how is this our fault?
"The food was fresh and perfectly cooked. We are good but mind reading the stupid is not one of our skills."
Cheung defended her tough tactics and stated that "If you’re writing a review, just be honest about the situation. If we messed up, we’ll reply seriously. If not, expect some banter."
Many of these responses are epic, and we wouldn't be surprised if people submitted reviews just to get a response!